Privacy and Cookies Policy

This policy was last revised on 09 May 2024.

Welcome to GamblingZone.com, an website operated by Prime Online Ltd ("Prime Online", "we", "us", or "the Company"). We hold your privacy in high regard and are dedicated to safeguarding the personal information of our users ("you" or "users").

This Privacy and Cookies Policy ("Policy") outlines the principles and procedures followed by Prime Online Ltd in managing the GamblingZone.com website. It also elucidates the options and rights available to individuals concerning their personal data.

1. PURPOSE OF THIS POLICY

We believe in transparency and want you to feel confident about how your information is handled when you engage with our services. Please take a moment to review this Policy to understand how we collect, use, and protect your data.

Gambling Zone respects your privacy and is committed to protecting your personal data. Personal data means any information that relates to an identifiable individual. It does not include data where the ability to identify an individual has been removed (anonymous data).

It is important that you read the Policy carefully. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact us at [email protected].

If we make any material updates to this Policy, we will inform you.

2. THE TYPES OF INFORMATION WE COLLECT

Personal Information

Personal Information which can be used to identify an individual:

The Personal information we collect through our Services includes information which is submitted directly by you, such as: phone number; full name; e-mail address; home address; date of birth and other information that we may need in order to provide our Services. We also collect Personal Information from your device (e.g. geolocation data, IP address) and information on your activity on the Services (e.g. pages viewed, online browsing, clicks, actions, etc.).

Non-personal Information

The second type of information is un-identified and non-identifiable information pertaining to you which may be made available or gathered via your use of the Services. We are not aware of the identity of the user from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.), in order to enhance the functionality of our Services.

If we combine Personal Information with Non-personal Information, the combined information will be treated as Personal Information for as long as it remains combined. For the avoidance of doubt, if there is a possibility that information can be linked to an identifiable account, it will be treated as Personal Information.

3. HOW WE COLLECT YOUR INFORMATION

Collecting Information about you, from you

We collect personal information about you whenever you use our services. Some of it you provide directly to us, for example, when you sign up for our email newsletters, providing us with your email address. Additionally, it may happen when you opt to receive updates about promotions, bonuses, bets, tips, and strategies by subscribing to our mailing list using your email address on our website. Moreover, your information may be collected when you post a comment, including your name and email address, in response to one of our Services via our social media channels or chat functionalities.

Collecting Information about you, from your device

We collect information from the devices you use when using our services and products. This includes but is not limited to the following: your IP address (a number that identifies a specific device on the internet and is required for your device to communicate with websites), hardware model, operating system and version number.

Collecting Information about you, from Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. Some of the cookies we use are essential for the site to operate. The cookies we use can be grouped into four separate categories and are explained in the section further below set out for Cookies.

4. HOW DO WE USE THE INFORMATION WE COLLECT?

We may use your Personal Data for the purposes of:

a) Providing our services, which may include:

• • Operating, evaluating, maintaining, improving, and providing the features and functionality of our services;
  • Communicating with you regarding your account with us, if you have one, including by sending you service-related emails or messages (e.g., messages regarding account verification, changes or updates to the functionality of our services, technical and security notices and alerts, and support messages)
  • Personalizing the manner in which we make Gambling Zone available;
  • Administering and protecting our Company ; and
  • Providing support and maintenance for our services, including responding to your service-related requests, questions, and feedback.

b) For research and development

• • Developing or improving our Gambling Zone; and
  • Developing and creating analytics and related reporting. 

c) Marketing

• • to form a view on what services we think you may want or need or what may be of interest to you to enhance Gambling Zone.
  • marketing communications using the Personal Data you have provided to us if you have actively expressed your interest in availing of our services or have availed of our services and, in any case, you have not opted out of receiving that marketing, to the extent permitted by applicable law.
    
    You have a choice to opt out of receiving any marketing or promotional material by clicking on the relevant opt-out link or respective unsubscribe link. Should you choose to opt out of receiving our marketing messages, we will continue to conduct our other relevant activities using your Personal Data, including sending non-marketing messages.

d) Complying with applicable law

• • necessary and appropriate to comply with applicable laws, lawful requests and legal process, such as to respond to subpoenas or requests from government authorities.

e) Compliance, fraud prevention and safety

• • • enforce the terms and conditions that govern Gambling Zone; 
    • protect our rights, privacy, safety or property, and/or that of you or others; and
    • protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.

5. COMPANIES THAT PROVIDE SERVICES ON OUR BEHALF

We share your personal information with external organizations that carry out a range of services on behalf of Gambling Zone. We carry out checks to ensure that the companies we work with will give your information the same level of care and protection as we do. We are both obliged to handle your information in accordance with data protection law, and we are also required to put in place contractual measures reinforcing those obligations. 

6. OTHER INFORMATION SHARING WITH THIRD PARTIES

We may also share personal data with selected third parties in order to measure and improve customer experience, to circulate new offers and promotions that may be of interest on various similar third parties products/services and to facilitate the resolution of customer complaints and disputes.

We may also process your personal data for the purposes of any future acquisitions, sales, restructuring or other business or asset disposals or transfers of any part of our business from time to time. This may include sharing your personal data with third party prospective purchasers, bidders, investors, professional advisors and other relevant persons in respect of the transaction. Where this is the case, you will receive notice of any such transfer before it takes place, along with further details about how your personal data will be processed at the relevant time.

7. YOUR RIGHTS

You have the following Data Subject Rights:

• The right to be informed. Transparency in how we are using personal data. Hence, this detailed Privacy Policy.
• The right of access. This enables you to e.g. receive a copy of the personal data we hold about you.
• The right to rectification. Correction/Rectification of the personal data we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected/rectified.
• The right to erasure. This enables you to ask us to erase your personal data [known as the ‘right to be forgotten’] where there is no good reason for us continuing to process it.
• The right to data portability. This gives you the right to receive personal data they have provided to a controller in a structured, commonly used and machine-readable format. It also gives you the right to request that a controller transmits this data directly to another controller.
• The right to restrict processing. This enables you to ask us to restrict the processing of your personal data, i.e. use it only for certain things, if:
• it is not accurate,
• it has been used unlawfully but you do not wish for us to delete it,
• it is not relevant any more, but you want us to keep it for use in possible legal claims,
• You have already asked us to stop using your personal data, but you are waiting us to confirm if we have legitimate grounds to use your data.
• The right to object. This gives you the right to object to the processing of your personal data. For example, if you object to receiving marketing material you can remove consent for us to send it. The right to object only applies in certain circumstances. Whether it applies depends on your purposes for processing and the lawful basis for processing. Individuals have the absolute right to object to the processing of their personal data if it is for direct marketing purposes. Individuals can also object if the processing is for:
• a task carried out in the public interest;
• the exercise of official authority vested in you; or
• your legitimate interests (or those of a third party);
• in relation to automated decision making and profiling.

In order to exercise any of your rights over your Personal Data, please contact [email protected].

If you believe your privacy rights have been infringed, or you disagree with a decision we have made about your privacy rights, you have the right to complain to the relevant supervisory authority.

8. TRANSFER OF DATA OUTSIDE THE EEA

We will only transfer your personal data outside the European Economic Area (EEA) under certain conditions:

1. With your explicit consent,
2. When necessary to fulfill a contract you have entered into with us,
3. To comply with a legal obligation.

If we transfer your personal data outside the EEA, whether within our group or with our partners, we will take necessary measures to ensure its protection to EEA standards. This may include:

1. Relying on a determination by the European Commission that the receiving country offers adequate protection for personal data. For more information, please refer to the justice section of the European Commission website.
2. Implementing contractual agreements where the recipient agrees to safeguard your personal data to EEA standards.
3. Employing standard contractual clauses, binding corporate rules, or other acceptable methods to uphold EEA-level data protection.

In certain circumstances, we may be compelled by law to disclose your personal data to third parties, over which we may have limited control regarding data protection measures.

9. COOKIES

Cookies are small pieces of data served on your computer that remember what you enter while you're browsing a website. 

We use cookies to improve our service, and to enhance your user experience, for example, to show you the most relevant information when you return to our site.

We may use cookies for different purposes and with different functions.

Essential cookies are necessary for Gambling Zone to work effectively and offer the best User experience. Cookies of this nature may also be used to protect and accelerate our websites for security reasons and to identify our trusted visitors. They may filter bots and distinguish them from legitimate users, preventing any form of spam activity on our websites.

You can block cookies by activating the settings on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of Gambling Zone. We endeavour to make all parts of our site accessible to everyone but if you block some cookies, particularly Strictly Necessary cookies, your access might be impaired. Unless you have adjusted your browser settings so that it will refuse cookies, our system will issue cookies as soon as you visit Gambling Zone . If you choose to decline cookies, you may not be able to fully experience all of the features of Gambling Zone. 

Your first visit to our site will generate a pop-up header alerting you to this privacy policy and will re-appear only in the event that you change your cookie settings from time to time.

 In case we allow others to service cookies through our websites and/or apps, these cookies are called “third party cookies”.

Below is more information about most common cookies that we use, how they are used, and how long they will be stored on your computer or device.

Our most common cookies are:

Please note that our advertisers may also use cookies on their websites, and we have no control over such use.

10. COMPLAINTS AND COMPLAINT

If you have a complaint about our handling of your Personal Data or regarding this policy or our handling of your personal information, please contact us on [email protected] . We request that a complaint be made in writing. Please provide details about your concern or complaint so that we can investigate it. 

We will determine whether to take action in response to your complaint, which, if we do so, may include conducting internal discussions with relevant business representatives. We may contact you for additional details or clarification about your concern or complaint. We will contact you to inform you of our response to your complaint. European Users also have the right to make a complaint at any time to a supervisory authority (for more information go to https://edpb.europa.eu/about-edpb/board/members_en). 

There may be legal or other reasons why we cannot, or are not obliged to, fulfil a request to exercise your rights. We will use available lawful exemptions to your individual rights to the extent appropriate. If we decline your request, we will tell you why, subject to legal restrictions.