Hello Casino
Hello Casino
Get 100% up to £100 bonus
+ 100 bonus spins
on Gonzo's Quest or Starburst
White Hat Gaming’s portfolio features a whopping 40 casino platforms, this being one of them. In our Hello Casino review, we are going to take a closer look at the pros and cons of this casino. It has no sportsbook and a slightly dated design, but on the other hand, it features UK-friendly payment methods and 100+ game providers powering a 2500+ slot game library.
About Hello Casino
Being a reputed name in the space, it can be safely said that Hello Casino is one of the more reliable, trustworthy, and transparent online casinos for British players. Whether it is UK-friendly payment methods you are looking for or a wide variety of slots and live dealer lobbies to keep you company, you have it all here. The small selection of just nine bingo games might be a bummer for many.
Hello Casino Pros and Cons
Refer to our pros and cons below for the distilled essence of the review. Keep on reading for the breakdown of every highlight and shortcoming that this casino has.
Dated and cluttered user interface
Prompt customer support
Bad mobile optimisation
Backed by a solid reputation and major gambling operators
Lack of bingo titles
Carries a UKGC licence
A small welcome bonus of just £100
Offers UK-friendly payment methods
Overall, Hello Casino is an excellent platform if you only wish to play those games. It has plenty of them across themes, categories, and providers. Depositing is convenient, the game variety is moderately large, and withdrawing is also hassle-free. But when you start looking at the finer details, the casino sure feels like a platform stuck in the early 2010s. Whether that is a deal-breaker or not should be clear when you are done with our Hello Casino review.
Hello Casino Welcome Bonuses
There is only one welcome bonus here. It is a simple 100% matched deposit bonus that can go up to £100. It comes bundled with 100 free spins on Gonzo’s Quest or Stardust. These free spins are doled out at the pace of 20 spins a day over five days and you cannot win more than £50 per day. Also, each spin must be £5 or lower while the free spins are in play.
Let us look at the bonus funds:
- The minimum deposit and withdrawal limit is £10—very good.
- No promo code is required, the bonus is credited automatically after the deposit is confirmed.
- Free spins expire in 10 days and the bonus funds expire in 30 days.
- The bonus funds carry a 35x minimum wagering requirement, which is ideal.
Assuming your first deposit is £100, you will get another £100 in bonus funds. The cash balance is used first, and after that, you will begin to use the bonus funds. Within 30 days, you will need to wager 35x the bonus amount. In this case, that becomes £3,500 (including losses). After this, any winnings from the bonus will be converted into a withdrawable cash balance that you can cash out.
Hello Casino
Get 100% up to £100 bonus
+ 100 bonus spins
on Gonzo's Quest or Starburst
Hello Casino Promotions and Offers
Once you are through with the welcome bonus, you want to know what other perks you can get to be a loyal member. Well, as it turns out, Hello Casino is quite underwhelming in this department. Apart from the welcome deal, there is only the Sensational Sundays promotion and the VIP program.
Let us take a closer look at the only other promotion (we will cover the VIP program in the next section).
Sensational Sundays is a 30% matched deposit reload bonus of up to £100 on your first deposit every Sunday. The wagering is 35x and the minimum deposit £10. This bonus is automatically applied to any deposit of £10 or above made on any Sunday. You can use the bonus funds on slot games as well as table games. Make sure you check the wagering contribution table first.
Hello Casino VIP / Loyalty Program
Hello Casino uses a flat points-based system to reward you for every £10 wagered. The first deposit can earn you up to 500 points—but after that, there is a table that you will need to follow. Roulette is set at 0.25 per £10 wagered, blackjack at 0.5, scratchcards and slots at 2, and video poker at 1. And these points can be converted into bonus money—you get £5 for every 1000 bonus points.
Let us put things in a little perspective here, considering this is pretty much the main reason why a player might want to stick with the casino.
To win £100 in bonus funds, assuming you only play slot games, you will need to collect 20 sets of 1000 points. This means a total of 20,000 points. Since slots earn you 2 points for every £10 wagered, you will need to wager £100,000 in total to win £100. And this £100 will be in bonus funds, subject to the same wagering requirement.
If I must spell it out—not a good deal.
Hello Casino Games
Coming to the meat of the discussion, let us talk about the games you will find on the casino site. This is the department where Hello Casino truly shines. Truth be told, this alone is sufficient for thousands of players to stick around. The casino has 2500+ slot games, a wide-ranging live casino library, and a bunch of table games.
Most Popular Online Slot Games
Hello Casino has a slot library of 2,581 games for UK players from 100+ providers. Providers include Blueprint Gaming, BigTime Gaming, Core Gaming, Hacksaw, IGT, Inspired, Microgaming, Merkur, NetEnt, NoLimit City, Play ‘n GO, Pragmatic Play, Red Tiger, Relax Gaming, Slingo, Wazdan, and WMS.
From Book of Dead, Big Bass Bonanza, and Starburst to Wanted Dead or a Wild, Fire in the Hole 2, Eye of Horus, and Gates of Olympus 1000—you got all the big names here. You can use filters like Drops & Wins, Megaways, Top Games, Jackpots, etc. to find relevant games.
The search feature is poorly designed but it gets the job done.
Live Casino Games
There are 110 live casino games on Hello Casino.
- Major providers are available including Evolution Gaming and Pragmatic Play Live.
- Popular live dealer games such as Lightning Roulette and Auto Roulette are available.
- The live dealer section mostly includes blackjack and roulette titles.
- There are no poker live dealers.
- A limited selection of game shows is available. But you do have Crazy Time, Monopoly Live, Deal or No Deal Live, Red Door Live, Boom City, and a few other popular live game shows.
- An extremely limited selection of baccarat, Sic Bo, video poker, and Craps games.
Hello Casino Mobile Experience
The user interface is dated—we have established that already. What that also means is that in terms of mobile optimisation, we cannot expect miracles here. Let us summarise what the whole mobile experience is (we have tested on multiple devices, different browsers, and both iOS and Android).
- The grid breaks down in a 2-by-2 format on a phone which works but is not ideal.
- The cluttered feel becomes magnified on a smaller device.
- Buttons (and sometimes text) are either too big or too small.
- The games load perfectly fine as they are delivered by the game provider’s technology.
- The games load fast and it is easy to jump to different categories or sections.
- Making deposits is completely hassle-free on smaller devices.
Hello Casino Payment Options
The casino offers leading UK-friendly payment methods. Though they technically allow for any card, credit card transactions will get blocked. Whatever payment method you choose to make your first deposit (considering it is accepted) will be your default withdrawal method. If you wish to do it the old-fashioned bank way, be ready for longer wait times and have your IBAN, Swift Code, etc. ready.
| Payment Mode | Min Deposit | Max Deposit | Min Withdrawal | Max Withdrawal |
| Visa | £10 | None | £10 | No limit |
| Mastercard | £10 | None | £10 | No limit |
 Bank Transfer | £10 | None | £10 | No limit |
| Trustly | £10 | None | £10 | No limit |
 Paysafecard | £10 | None | N/A | N/A |
 Skrill | £10 | None | £10 | No limit |
Safety and Responsible Gambling
The casino has licences from the MGA and the UKGC. This is ideal. The casino does not have eCOGRA certification, which is not ideal. Apart from that, they have pretty detailed policies on fairness, transparent terms and conditions, a good reputation backed by White Hat Gaming, and industry-standard SSL encryption.
On their footer, they advertise all major services for responsible gambling such as GamStop, BetBlocker, etc. as per the standards set by the UKGC. In terms of the actual responsible gambling tools, you can set up deposit limits and game time reminders. Closing an account, taking a break, and setting up a clock-off or payday timeout are all very easy. The account history is readily available. You can also self-exclude.
Hello Casino Customer Support
Customer support is fast but for some reason, does not want to get straight to the answer. I tested their live chat a lot (different queries, different times) and they want to verify your details first before they connect you with an agent, then the agent wants to verify your birthdate and phone number. After you do that, they ask if you would like to set a 4-digit PIN to avoid the birthdate and phone number verification. This I highly recommend you do otherwise it will be a nightmare every single time.
Once you are past all that, however, they are very to-the-point and reliable.
| [email protected] | |
| Live Chat | 24/7 – available on the bottom right corner |
| FAQ | https://hellocasino.zendesk.com/hc/en-us |
Hello Casino Final Thoughts
With some hits and some misses, Hello Casino does not disappoint in the core gaming experience. It has a wide variety of slots and a half-decent weekly reload bonus. The VIP program is something I would personally never work toward.
Rating: 6.9
The casino is a part of the White Hat Gaming group, making it a trustworthy and secure platform. The lack of a third-party audit is a problem, however. In terms of responsible gambling, game variety, payment options, and customer support, the casino does a really good job of ensuring a proper experience. It is the user experience and mobile optimisation that bring the score down.
Though I did not like the dated user interface and bad mobile optimisation very much, I have to say that they have some nice touches in the form of leading live dealer games, several high-RTP titles, a convenient payment experience, and reliable (after a bit of work) customer support.
