Queen Play

Created in 2020, and licensed by the UK Gambling Commission, Queen Play ‘aims to be the number one destination for women in the UK’. The most notable aspect of Queen Play, which is run by Marketplay on the Aspire Global platform, is its selection of slots from a number of top developers, including Microgaming and NetEnt, as well as a mobile casino for gambling on the go.

In our Queen Play Casino review, we will be looking at every facet of this online gambling establishment, including the welcome bonuses, special offers, the calibre of customer service, and, of course, the games on offer.

About Queen Play

Queen Play, which was introduced in 2020, is a relative newbie to the online casino sector but during the three years since its launch it has demonstrated consistent growth and progress.

Marketplay Limited owns the brand, and AG Communications, an affiliate of Aspire Global International with permission to offer its services on the regulated UK market, manages its operations. Queen Play is regulated by the UK Gambling Commission. QueenPlay Casino seeks to deliver an opulent gambling experience "fit for a queen" with its more than 1,800 games, hefty welcome bonus, and feminine design.

General

Established Date

2020

Licenses

MGA, UKGC

Languages

English, Finnish, French, German, Norwegian

Company

Marketplay Ltd

Payments Methods

Visa

Mastercard

Bank Transfer

Trustly

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Games

Slots

1,500+

Live Casino Games

350+

Blackjack Games

60+

Roulette Games

60+

Devices

Dekstop

Tablet

Mobile

Android

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Support

Live chat

Email

Queen Play Pros and Cons

If reading stacks of text is not for you, then you can check out the pros and cons table featured below for an at a glance summary of what we liked and what we thought needed improvement at Queen Play Casino.

As you can see Queen Play certainly has a lot going for it, but also has some areas to develop (such as offering 24/7 live support); which is to be expected of a site of this age. It is great to see a site that is committed to a niche, in this case, female gamers, as this helps the brand to differentiate within a crowded market and the bright and colourful design is certainly eye-catching. With over 1800 games there’s a generous selection of titles to play from leading developers such as NetEnt, Microgaming, Play’n Go, and Evolution Gaming.

Queen Play Welcome Bonus

Queen Play Casino offers its new players an extensive welcome package which they state has a value of up to £200. This offer is only eligible to new players making their first deposit, and in order to activate the bonus players' first deposit must be £20 or more. The welcome offer extends over a player's first three deposits in the following configuration:

• First Deposit: 100% up to £50 + 20 Spins on Starburst (Min. Deposit £20)
• Second Deposit: 50% up to £75 (Min. Deposit £2
• Third Deposit: 50% up to £75 (Min. Deposit £20)

Alongside matching a percentage of players' deposits, over the next few days new players can look forward to 20 free spins on different slots for the next 4 days. This is a great thing to offer, because it allows players to try out some of the top slots offered at Queen Play so they can get a feel of the site but also which experience which slots suit their gaming tastes. The free spins offered are structured as follows:

• 1st day after First Deposit: 20 Spins on Finn and the Swirly Spin
• 2nd day after First Deposit: 20 Spins on Book of Dead
• 3rd day after First Deposit: 20 Spins on Legacy of Dead
• 4th day after First Deposit: 20 Spins on Starburst

There are a few things that prospective new players should note before undertaking this offer. There can only be one Welcome bonus redeemed per household, which could be unfortunate if you have flatmates! The Welcome bonus cannot be combined with any other bonus, promotion, or deal and the money ‘matched’ by Queen Play has to be wagered within 21 days of being credited to your account. All free spins credited must be played through within one day of being received which we feel is a pretty tight margin. 

This promotion also comes with a 35x playthrough requirement, which is pretty standard for offers of this type. It's certainly worth noting that the maximum amount of winnings from the additional bonus (no deposit) or spins is £100. Any winnings obtained through the additional bonus or spins that are greater than the £100 cap will be deemed nil and won't be reported; which is a bit frustrating.

Queen Play Casino Promotions and Offers

Queen Play states that they are 'always trying to think of fun and new offers' because they 'aim to give all of our members the royal treatment, and promotions are the perfect way for us to do so.' Because of this ethos, Queen Plays’ site has a well-populated promotions tab that changes on a regular basis. 

Drops & Wins Promotion

Currently, Queen Play are hosting a Drops & Wins promotion which offers £2,000,000 in prizes each month. This includes weekly tournaments valued at £255,000, as well as daily drops of £35,000. This promotion is long-running, taking place from 05.04.2023 – 06.03.2024, so is set to be the staple promotion on their site for the foreseeable future. All players need to do to get stuck into this promotion is to play and place eligible wagers on Pragmatic Plays games. One thing which we found impressive, is that all the necessary information for this promotion (and indeed all other promotions on the site) features full explanations of the mechanics, rules, and regulations, with nothing hidden.

Future Promotions

Queen Play also highlights their future promotions and their upcoming promotion is an iSoftbet tournament commencing on the 25th of May. This is something pretty unique because most online casinos are pretty tight-lipped about their upcoming promos, so it makes a refreshing change that players are able to have a sneak peek of what Queen Play has in store.

Queen Play VIP / Loyalty Program

Queen Play has a reward points program but disappointingly UK players are not eligible for this. Essentially, players receive reward points as they play and when enough points are gained players can redeem a variety of treats such as bonus money. We hope that in the future Queen Play will extend this feature to their UK clientele.

Queen Play Payment Options

There are many different banking alternatives available at Queen Play. The vast majority of methods will process the deposit instantly, saving you time from having to wait for the money to show up. Although the majority of players will want to play in GBP, you can choose the currency that is most convenient for you. Queen Play accepts a broad variety of currencies.

The minimum withdrawal amount at Queen Play is £10, and there are numerous withdrawal options available. Debit card withdrawals can take up to six days, while those made through Neteller, Skrill, PayPal, and MuchBetter can take up to two days. Withdrawals made through Trustly, Rapid Transfer, Payz, and Atrophy Card can take up to four days, while withdrawals made through wire transfers can take anywhere from two to six days - we’ll be honest, this isn’t the speediest service we’ve ever encountered.

Payment Mode	Min Deposit	Max Deposit	Min Withdrawal	Max Withdrawal
Visa	£10	N/A	£10	£7,000 (total each month)
PayPal	£10	N/A	£10	£7,000 (total each month)
Skrill	£10	N/A	£10	£7,000 (total each month)
Trustly	£10	N/A	£10	£7,000 (total each month)
Bank Transfer	£10	N/A	£10	£7,000 (total each month)
AstroPay	£10	N/A	£10	£7,000 (total each month)
Mastercard	£10	N/A	£10	£7,000 (total each month)
Paysafecard	£10	N/A	£10	£7,000 (total each month)

Safety and Responsible Gambling

QueenPlay Casino is authorised to conduct business in Great Britain and other countries thanks to current licences from the Malta Gaming Authority, the UK Gambling Commission, and the Irish Betting Commission. A casino that holds a licence from either the UKGC or MGA, two of the most respected regulatory agencies in the world, is required to adhere to the strongest security protocols.

Sensitive data is secured at Queen Play Casino using SSL encryption technology to thwart unauthorised third-party interception. Independent testing organisation iTech Labs audits all of QueenPlay Casino's games to ensure that all slots and table games are deemed fair and employ Random Number Generators (RNGs).

Players can use a variety of tools for responsible gambling to manage gameplay and uphold safe gambling practices. These consist of self-exclusion, account restrictions, reality checks, and "cool off" times. In order to avoid underage gambling, the responsible gaming portal also provides connections to further assistance resources and downloadable applications.

Queen Play Customer Support

The FAQs section of Queen Play Casino is crammed with details about bonuses, payments, verification, responsible gaming, and more. You can also find a ton of easy-to-access and handy info simply by scrolling to the bottom of the webpage. You can contact customer service via live chat seven days a week between 08:00 and 00:00 CET if you have a question that the FAQs do not address. The customer service team can also be contacted via email, albeit it might take a little longer to hear back. There is currently no phone or social media help available.

Queen Play Casino Final Thoughts

As a girl gamer myself, I am always happy to see a site that promotes girl power, so I love what Queen Play is doing (though they could have been less heavy-handed with the Barbie pink!). Overall what Queen Play has achieved in just a few short years is impressive, and their extensive game library includes everyone's favourite titles, as well as some niche gems to discover. On the whole, the biggest drawbacks to this site come in the small print. The tight limitations on the welcome bonus feel quite constrictive and the fact that UK players cannot benefit from the rewards program is a shame. The biggest elephant in the room is certainly the lack of 24/7 live support and the absence of social media, which we’re really hoping is something that Queen Play is actively working on. 

Overall though, if you ignore the few niggles, Queen Play is a site that is daring to stand out from the crowd and provide the often undervalued female gaming market with a safe and well-functioning casino space that is only set to grow in the future. All things considered, we award Queen Play a strong rating of 8.8 out of 10.