Good customer support is crucial for any company in the iGaming industry (and any other industry, for that matter). If a business overlooks the satisfaction of its audience, it risks frustrating and alienating the people it depends on for its success.
But companies that understand the importance of friendly, reliable support are more likely to build a loyal customer base.
At online casino sites, a customer support team should be on hand to resolve any number of technical issues and other problems players may experience from time to time.
So, which brands offer the best casino customer support for UK players? We’ll look at the five top sites below, and explain what types of support they offer
ICE36
ICE36 is an online casino that launched in 2019. It’s operated by Kinetic Digital, and has thousands of games in its lobby.
Like all the best casino sites for customer support, ICE36 offers players more than one contact method. You can choose between:
- Live chat
- Online contact form
The support team is known for responding in a timely and professional way. Live chat is available between 6am and midnight daily — it’s a shame that you can’t reach out to its support team 24/7, but those opening hours should still suit most players.
You can also send ICE36 an email via [email protected], or use the online contact form to submit a support request directly through the site.
An extensive FAQ is available, too. This may help you resolve issues by yourself and eliminate the need to contact the casino customer support team, saving you time.
PlayOJO
Since it launched in 2017, PlayOJO has become one of the more well-known casinos in the UK. It has more than 2,000 games, including slots and table classics, and provides strong customer support.
You can contact PlayOJO via:
- Live chat
Live chat operates 24/7 — that’s ideal if you experience any issues at any time, day or night. It’s quick, easy, and convenient to use, too.
If you prefer email, you can send PlayOJO’s casino customer support team a message instead. The site is also home to an in-depth FAQ section, which covers a huge range of topics.
Lord Ping
Lord Ping went live in 2020. It features slots, jackpot games, live game shows, and other game types, with something for all players.
At this casino, customer support is available through:
- Live chat
- Online contact form
Live chat is available from 6am to midnight daily, and the team’s response times are generally impressive. It’s unlikely that you’ll face a long wait.
An online contact form makes it easy to submit your question, query, or complaint on Lord Ping’s website. You can send an email to the support team at [email protected], and the exhaustive FAQ answers many questions.
RedKings Casino Customer Service
RedKings Casino
RedKings Casino has been online since 2006. Its collection of more than 3,000 games offers plenty of variety, and the casino customer support is generally of a high standard.
Players in the UK can reach out to RedKings Casino’s support team through the following methods:
- Live chat
A chatbot named Marcus initially handles RedKings Casino’s 24/7 live chat. This bot can answer some questions and help you solve simple problems. However, if Marcus can’t put things right for you, he’ll direct you to a human advisor instead. They may be able to understand more complex and unusual issues.
You can send an email to RedKings Casino if you prefer, but the support team will only respond to messages written in English immediately. Non-English speakers are likely to face a longer wait.
Genting Casino
Genting Casino is part of Genting Berhad, a huge hospitality brand based in Malaysia. It has been in the industry for more than 55 years, and operates popular casinos around the world. Genting Casino was established in 2010, and has a massive games catalogue.
If you need to contact the Genting Casino customer support team for any reason, you can choose from:
- Live chat
- Online contact form
The customer support team has comprehensive knowledge, and can help in a wide variety of situations. The live chat service operates between 6am and midnight, or you can send an email to [email protected] instead.
The online contact form is easy to use, and there’s an FAQ section to browse if you want to try to help yourself before you get in touch with the support team.
