Unsustainable Practices
The UK Gambling Commission (UKGC) has suspended In Touch Games’ three operating licenses, effective immediately. The decision comes following an investigation into the provider’s practices, with the authority deeming their activities as ‘unsustainable’.
The decision to suspend In Touch Games’s licenses comes after the UKGC looked into the company’s activities. It has determined that there are concerns around money laundering prevention, reporting key events, and transparent terms & conditions.
In Touch Games will be given time to address these issues, with the suspension remaining in place until the UKGC has finished carrying out an investigation into all of the company’s practices. This investigation will take place under section 116 of the UK Gambling Act 2005.
The operator has a significant presence in the UK, holding licenses for online casino, bingo, and gambling software. Among its websites are Bonusboss.co.uk, Casino2020.co.uk, Cashmo.co.uk, and several others. The suspension is indefinite, with no outline of how long the investigation will take to be published.
Ongoing Cooperation
The UKGC has made it clear that In Touch will need to remain cooperative throughout the course of the suspension and investigation. The Commission has said that In Touch will need to inform its customers of the latest developments and let them know how they will be impacted.
As per the suspension, customers are still able to access their accounts and withdraw funds from them. The Commission also said that all of In Touch Games’ customers will be able to contact the operator through their websites should they have any issues.
The Betting and Gaming Council (BGC) also confirmed that it would be suspending In Touch Games as a member following the investigation. The BGC released a statement saying that its members needed to follow strict guidelines and maintain a high standard, and as such it would be suspending In Touch Games until the investigation has been completed.
Previous Fines
This suspension is the second time this year that In Touch Games have found themselves on the wrong side of the Gambling Commission. The company was fined £6.1m in January following a series of social responsibility and money laundering failures.
These fines come after a compliance check failure that occurred in March 2022. These failings include not identifying a customer who was displaying erratic betting behaviour, as well as failing to verify the information about a customer who claimed they earned £6,000 a month.
